FONE App
WhatsApp Conversations
Manage WhatsApp messages with AI assistance and live takeover.
WhatsApp Section
The WhatsApp section lists all active WhatsApp conversations. Each entry shows the phone number and message preview. Tap to open the full thread.
How It Works
When someone messages your business WhatsApp number, your AI agent responds automatically. It can answer questions, look up orders, check appointments, and more — using your configured integrations.
Taking Over
Just like live chat, you can tap "Take Over" in any WhatsApp conversation to respond personally. Tap "Release to AI" when done.
Supported Features
WhatsApp supports text messages, links, and basic formatting. Your AI uses the same knowledge and integrations as voice calls and web chat.