FONE App
Messenger & Instagram DMs
Handle Facebook Messenger and Instagram Direct Messages from FONE.
Unified Inbox
Messenger and Instagram DM conversations appear together in the Meta section. Each conversation is labeled with FB (Facebook) or IG (Instagram) so you can tell them apart.
AI Responses
Your AI agent responds to incoming messages automatically using the same knowledge, personality, and integrations as other channels.
Taking Over
Open any conversation and tap "Take Over" to respond personally. Release back to AI when done.
Setup
Facebook Messenger and Instagram DM integrations are configured in the Client Portal under Integrations. You will need to connect your Facebook Page and/or Instagram account.