E-Commerce

AI Agent for
WooCommerce

Give your AI voice and chat agent direct access to your WooCommerce store so it can check order statuses, track shipments, and answer product questions on every call.

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How It Works

Get up and running in minutes — no code required.

1

Log into the Client Portal and assign WooCommerce to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI instantly starts answering calls with live WooCommerce data — no plugins or code changes needed on your WordPress site.

Key Features

Everything your AI needs to handle WooCommerce inquiries like a pro.

Order Status Lookup

Your AI queries WooCommerce's REST API to find orders by email, name, or order number and reads back current status, payment confirmation, and shipping details.

Product Queries

Callers can ask about any product in your catalog — pricing, stock levels, variations, and descriptions — and your AI pulls live data from WooCommerce.

Customer Lookup

Your AI accesses customer profiles to verify accounts, check order history, and provide personalized support based on their purchase patterns.

Shipping & Tracking

Integrates with your WooCommerce shipping plugins to provide real-time tracking information, estimated delivery dates, and carrier details during calls.

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See It in Action

Here's how your AI handles a real WooCommerce conversation.

Caller

I'm calling to check if my order has shipped. My order number is 3042.

AI Agent

Let me pull that up for you. Order #3042 — I see it was placed on March 8th for a custom leather wallet. It's currently marked as shipped via FedEx with tracking showing it's in transit. Expected delivery is March 15th.

Caller

Great, and can I add something to my next order? Do you have the matching keychain in stock?

AI Agent

The matching leather keychain is in stock — we have 12 available. It's $24.99. I can't add it to your shipped order, but I can transfer you to our team to place a new order, or you can order it at our website. What would you prefer?

Frequently Asked Questions

Does it work with custom WooCommerce plugins?
The integration uses WooCommerce's standard REST API, so core order, product, and customer data is always accessible. Custom plugin fields may require additional configuration.
Is my WordPress site's performance affected?
API calls are lightweight and only occur during live phone calls. Your site won't experience any noticeable load increase — it's comparable to a single page view per call.
Can it handle variable products and variations?
Yes. Your AI can navigate product variations — sizes, colors, materials — and provide accurate pricing and stock levels for each specific variant.
What WooCommerce versions are supported?
Any WooCommerce version with REST API v3 support (WooCommerce 3.5+). This covers the vast majority of active WooCommerce installations.
How secure are my API credentials?
Your API keys are encrypted at rest and transmitted over TLS. We use read-only keys so your AI can never modify orders, products, or customer data.

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Built for Every Industry

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Ready to Connect WooCommerce?

Set up your AI + WooCommerce integration in under 5 minutes.

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