AI Agent for Magento 2 | One Dash Zero

How It Works

Get up and running in minutes — no code required.

1

Log into the Client Portal and assign Magento 2 to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI goes live with full Magento data access — handling order inquiries, product questions, and customer lookups on every call.

Key Features

Everything your AI needs to handle Magento 2 inquiries like a pro.

Order Management

Your AI looks up orders across Magento's multi-store architecture — status, payment info, shipment tracking, and item details — all during live calls.

Catalog Search

Callers can ask about products by name, SKU, or category. Your AI searches your Magento catalog and returns real-time pricing, availability, and product attributes.

Customer Service

Access customer accounts, order history, and store credit balances to provide personalized, account-aware phone support without putting callers on hold.

Inventory Check

Your AI checks real-time stock levels across multiple warehouses and sources using Magento's Multi-Source Inventory, giving callers accurate availability by location.

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See It in Action

Here's how your AI handles a real Magento 2 conversation.

Caller

I ordered a set of commercial kitchen shelves two weeks ago and the tracking says it's stuck in transit.

AI Agent

I can look into that. What's the email on your account?

Caller

It's mike@restaurant.com.

AI Agent

I found your order #M-20094 — a 3-tier commercial shelving unit. FedEx Freight shows it's at the regional distribution center in Dallas. It looks like there was a delay due to the oversized shipment routing. The updated delivery estimate is March 17th. Would you like me to have our shipping team follow up with FedEx directly?

Frequently Asked Questions

Does it support Magento's multi-store setup?

Yes. Your AI can access data across all store views and websites in your Magento instance. You can configure which store scope the AI queries based on the calling number.

What about Adobe Commerce (Magento Enterprise)?

The integration works with both open-source Magento 2 and Adobe Commerce. Enterprise features like customer segments and staging are accessible through the API.

Can it handle B2B orders and company accounts?

Yes. If you're using Magento's B2B module, your AI can look up company accounts, negotiated quotes, purchase orders, and requisition lists.

How does it handle large catalogs?

Magento's API supports indexed search, so even catalogs with 100,000+ SKUs return results in milliseconds. Your callers won't notice any delay.

Is the integration secure?

Your integration token is encrypted and uses Magento's built-in ACL system. Your AI only has access to the specific API resources you authorize — no admin access, no write permissions.