E-Commerce

AI Agent for
Shopify

Connect your Shopify store to your AI voice and chat agent so it can look up orders, handle returns, and answer product questions — all in real time during live calls.

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How It Works

Get up and running in minutes — no code required.

Log into the Client Portal and assign Shopify to any agents that need it.

Configure the integration settings and integration prompt in the FONE app.

Your AI starts answering calls with live Shopify data, looking up orders and resolving issues in real time.

Key Features

Everything your AI needs to handle Shopify inquiries like a pro.

Order Lookup

Your AI searches orders by email, phone, or order number and reads back real-time status, tracking info, and estimated delivery dates to callers instantly.

Return & Exchange Handling

Callers can initiate returns or exchanges by phone. Your AI checks eligibility against your return policy and walks them through the process.

Product Information

Your AI pulls live product details — pricing, variants, availability — directly from your Shopify catalog to answer caller questions accurately.

Customer Account Access

Look up customer profiles, order history, and loyalty points during calls so your AI can provide personalized, account-aware support.

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See It in Action

Here's how your AI handles a real Shopify conversation.

Caller

Hi, I placed an order last week and I haven't gotten any shipping updates yet.

AI Agent

I'd be happy to check on that. Can I get the email address you used for the order?

Caller

Sure, it's sarah@email.com.

AI Agent

I found your order #1847, placed on March 6th. It shipped yesterday via USPS and the estimated delivery is this Friday, March 14th. Would you like me to text you the tracking number?

Frequently Asked Questions

Does it access my entire Shopify store?

Your AI uses read-only API access scoped to only the data you allow — typically orders, products, and customers. It cannot modify your store, process payments, or change inventory.

How real-time is the order data?

Your AI queries Shopify's API live during each call, so order statuses, tracking numbers, and product availability are always current — not cached or delayed.

Can it handle Shopify Plus stores?

Yes. The integration works with all Shopify plans including Shopify Plus. Multi-location inventory and B2B features are fully supported.

What if a caller's issue needs a human?

Your AI seamlessly transfers to your support team when it detects issues it can't resolve — like payment disputes or complex returns. The caller never hits a dead end.

How long does setup take?

About 3 minutes. Generate a custom app in your Shopify admin, paste the API token into FONE, and your AI is live with full store access.