Security

AI Agent for
Verify by One Dash Zero

Verify customer identity via email or phone before sharing sensitive account information. Your AI sends a one-time verification code via email or SMS and only proceeds once they confirm it — preventing unauthorized access across every channel.

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How It Works

Get up and running in minutes — no code required.

Log into the Client Portal and assign Verify by One Dash Zero to any agents that need it.

Configure the integration settings and integration prompt in the FONE app.

Your AI automatically asks customers to verify their identity via email or SMS code before sharing protected information — no manual intervention needed.

Key Features

Everything your AI needs to handle Verify by One Dash Zero inquiries like a pro.

Email & Phone Verification

Your AI sends a one-time numeric code via email or SMS to the customer's address or phone number on file. The customer reads it back to confirm their identity before any sensitive information is shared.

Configurable Code Length

Choose between 4-digit or 6-digit verification codes based on your security requirements. Shorter codes are faster for customers; longer codes add extra protection.

Prevents Unauthorized Access

No more sharing account details with the wrong person. Your AI refuses to disclose sensitive data until the caller proves they control the email or phone number associated with the account. After verification, the AI can only look up data tied to that verified identity.

Works Across Every Channel

Verify works on phone calls, SMS, WhatsApp, Facebook Messenger, and Instagram DMs — the same verification flow everywhere your AI handles conversations.

Simple One-Click Setup

Enable Verify in your FONE dashboard with a single click. No API keys, no third-party services, no code. Your AI starts verifying customers immediately.

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See It in Action

Here's how your AI handles a real Verify by One Dash Zero conversation.

Caller

Hi, I need to check the balance on my account.

AI Agent

I'd be happy to help with that. For security purposes, I'll need to verify your identity first. What's the email address or phone number on your account?

Caller

It's lisa@email.com.

AI Agent

Thanks, Lisa. I've just sent a verification code to lisa@email.com. Can you read me the code once you receive it?

Caller

I got it — 847293.

AI Agent

Perfect, you're verified. Your current account balance is $1,240.00 with a payment of $350 due on March 20th. Would you like any other account details?

Frequently Asked Questions

How does the verification code get delivered?

Your AI sends the code via email or SMS, depending on what the customer provides. Email codes arrive within seconds; SMS codes are sent instantly to their phone number on file.

What channels does Verify work on?

Verify works everywhere your AI operates — phone calls, SMS, WhatsApp, Facebook Messenger, and Instagram DMs. The verification flow is the same across all channels.

Can I choose between 4-digit and 6-digit codes?

Yes. You pick the code length in your Verify settings. 4-digit codes are faster for customers to read back; 6-digit codes provide stronger security for high-sensitivity accounts.

Can customers verify by phone number instead of email?

Yes. Customers can provide either their email address or phone number. The AI sends the code to whichever they give — via email or SMS. This is especially useful for booking flows where only a phone number is on file.

What happens after verification?

Once verified, the AI can only look up data tied to that specific email or phone number. Even if the customer asks to check a different account, the AI will not share information for any other identity.

Does Verify store any customer data?

No. Verification codes are generated on the fly, expire after a few minutes, and are never stored permanently. The verified identity is tied to the conversation session only.

How long does setup take?

About 30 seconds. Toggle Verify on in your FONE dashboard, choose your code length, and you're done. There are no external services to configure or API keys to manage.