Healthcare

AI Agent for
PetDesk

Connect PetDesk to your AI voice and chat agent to look up pet owners, check appointment availability, and access pet health records — all during live calls to your veterinary practice.

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How It Works

Get up and running in minutes — no code required.

Log into the Client Portal and assign PetDesk to any agents that need it.

Configure the integration settings and integration prompt in the FONE app.

Your AI starts handling calls with live PetDesk data — scheduling vet visits, looking up pet records, and answering vaccination questions.

Key Features

Everything your AI needs to handle PetDesk inquiries like a pro.

Client & Pet Lookup

Your AI searches PetDesk by owner name, phone number, or pet name — pulling up pet profiles, vaccination records, and visit history.

Appointment Scheduling

Callers can book, reschedule, or cancel vet appointments through your AI. It checks your PetDesk schedule for provider and exam room availability.

Vaccination & Health Records

Your AI accesses vaccination due dates, medication history, and health alerts so pet owners get accurate answers about their pet's care schedule.

Prescription Refills

Pet owners can request prescription refills by phone. Your AI checks the pet's medication history in PetDesk and notes the request for your veterinary team.

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See It in Action

Here's how your AI handles a real PetDesk conversation.

Caller

Hi, I need to bring my dog in for his annual shots. I think he's overdue.

AI Agent

I can help with that! Can I get your last name and your dog's name?

Caller

Johnson, and the dog is Max.

AI Agent

I found Max's file — he's a 4-year-old Golden Retriever. His rabies and DHPP are both due this month, so you're right on time. Dr. Martinez has openings Thursday at 9 AM or Friday at 3 PM. Which would you prefer?

Caller

Friday at 3 works great.

AI Agent

Max is booked with Dr. Martinez for Friday, March 21st at 3 PM for his annual vaccinations. We'll send a reminder the day before. Is there anything else Max needs — any concerns about his health?

Frequently Asked Questions

Can it handle multi-pet households?

Yes. Your AI sees all pets linked to a client account in PetDesk and can look up records, schedule visits, or check vaccination status for any of them.

Does it book directly into PetDesk?

Yes. Appointments are created in PetDesk with the correct provider, appointment type, and pet record — just like booking through your front desk.

Can it handle emergency vet calls?

Your AI triages urgent calls based on your criteria and can direct emergencies to your on-call veterinarian, local emergency clinic, or schedule the next available urgent slot.

Does it know about breed-specific care?

Your AI references the breed, age, and weight information in PetDesk records to provide context-appropriate responses about care schedules and health needs.

Is pet health data secure?

Yes. All data is accessed via encrypted read-only API calls. Pet and client information is queried live during calls and never stored on our servers.