Scheduling

AI Agent for
Outlook Calendar

Connect Outlook Calendar to your AI voice and chat agent to search events, check availability, view meeting details, and schedule with Teams integration — all during live calls.

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How It Works

Get up and running in minutes — no code required.

Log into the Client Portal and assign Outlook Calendar to any agents that need it.

Configure the integration settings and integration prompt in the FONE app.

Your AI starts handling scheduling calls with live Outlook data — checking availability, booking meetings, and providing Teams links.

Key Features

Everything your AI needs to handle Outlook Calendar inquiries like a pro.

Event Search

Your AI searches your Outlook Calendar for meetings, appointments, and events — returning titles, times, attendees, locations, and any attached Teams meeting links.

Availability Check

Callers asking about your schedule get real-time availability from Outlook — your AI reads your calendar, respects working hours, and accounts for all-day events and blocks.

Meeting Details

Your AI provides full meeting context — organizer, required vs. optional attendees, response status, recurrence pattern, and meeting body — for any event on your calendar.

Teams Integration

When your AI creates meetings, it can automatically include Microsoft Teams conferencing links. Callers get Teams join info for virtual meetings booked by phone.

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See It in Action

Here's how your AI handles a real Outlook Calendar conversation.

Caller

I need to schedule a project review with the team. When is everyone available next week?

AI Agent

Let me check the calendars. Looking at next week, the best mutual availability for the project team is Tuesday from 1 to 3 PM or Thursday from 10 AM to noon. Which window works for you?

Caller

Tuesday 1 to 2 PM, just one hour.

AI Agent

I've created a "Project Review" meeting for Tuesday, March 18th from 1 to 2 PM with a Teams link. I'm sending invites to the project team — Alex, Dana, and Sam. You'll receive the Outlook calendar invite momentarily. Should I add any notes or an agenda to the meeting body?

Frequently Asked Questions

Does it work with Microsoft 365 for Business?

Yes. The integration uses Microsoft Graph API and works with Microsoft 365 Business, Enterprise, and Education plans, as well as personal Outlook.com accounts.

Can it check availability across shared calendars?

Yes. Using Microsoft Graph, your AI can check free/busy status across shared calendars and find mutual availability for multi-person meetings.

Does it support room and resource booking?

Yes. If your organization uses room and equipment calendars in Outlook, your AI can check room availability and include room bookings when scheduling meetings.

Can it handle recurring meetings?

Your AI can look up recurring meeting series and individual occurrences. For creating recurring events, it supports daily, weekly, and monthly recurrence patterns.

Is the Microsoft connection secure?

The integration uses Microsoft's OAuth 2.0 with scoped permissions. Your AI only accesses calendar data — not email, files, or other Microsoft 365 services.